Terms & Conditions of Business
Last Updated: August 2026
Joinery & Building Services
Company: PA JOINERY & BUILDING SERVICES LIMITED
Company Number: 16103975
Registered Address: 38A Fennel Way, Morpeth, Northumberland NE61 3FG
Telephone: 07539795330
Email: enquiries@pajoineryandbuilding.co.uk
Website: pajoineryandbuilding.co.uk
1. DEFINITIONS
In these Terms & Conditions:
“Company”, “we”, “us” or “our” means PA JOINERY & BUILDING SERVICES LIMITED
“Client”, “you” or “your” means the person, persons, company or organisation purchasing or instructing our services.
“Works” means the joinery, building, renovation, installation, repair, maintenance or other services agreed between the Company and the Client.
“Quotation” means our written quotation or estimate setting out the proposed Works and price.
“Contract” means the agreement between the Company and the Client incorporating the Quotation, these Terms & Conditions and any agreed
variations.
“Site” means the property or location at which the Works are to be carried out.
2. FORMATION OF THE CONTRACT
2.1 A Contract is formed when the Client accepts our Quotation in writing, electronically, verbally where permitted, or by instructing us to
commence the Works.
2.2 These Terms & Conditions form part of the Contract and apply to all Works supplied by the Company unless otherwise agreed in writing.
2.3 Any terms proposed by the Client which conflict with these Terms & Conditions will not apply unless expressly accepted by us in writing.
2.4 Quotations are based on the information available to us at the time of preparation and are subject to any assumptions, exclusions and
qualifications stated in the Quotation.
2.5 Unless otherwise stated, a quotation will remain valid for 30 days from its date.
3. QUOTATIONS AND PRICING
3.1 Our Quotation will normally identify the scope of Works, estimated timescales, materials and price.
3.2 Unless expressly stated otherwise, prices are:
exclusive of any Works not specifically included in the Quotation;
subject to any applicable VAT;
based on reasonable access to the Site;
based on the information available to us when the Quotation is prepared; and
subject to the assumptions and exclusions contained within the Quotation.
3.3 Where the Quotation is described as an estimate, the final price may differ from the estimated amount where additional labour, materials or
Works are reasonably required.
3.4 We reserve the right to charge for additional Works arising from circumstances which could not reasonably have been identified before work
commenced, including concealed defects, structural issues, inadequate existing construction, hidden services, damp, rot, asbestos, defective
drainage, unstable surfaces or other unforeseen conditions.
3.5 Where reasonably practicable, we will notify the Client before carrying out significant additional Works and agree the additional cost where
possible.
4. DEPOSITS AND UPFRONT PAYMENTS
4.1 Where stated in the Quotation, a deposit or advance payment will be required before the Company commences the Works or orders
materials.
4.2 The deposit will be used towards the Contract price and is not automatically refundable where the Client cancels after the Company has
incurred costs or committed resources.
4.3 Where materials have been specially ordered, manufactured or cut to size for the Client, the Client may be responsible for the associated
costs even if the Contract is subsequently cancelled, subject to applicable consumer law.
4.4 We may delay commencement of the Works until any required deposit or advance payment has been received.
5. PAYMENT
5.1 Payment shall be made in accordance with the payment schedule stated in the Quotation or invoice.
5.2 Unless otherwise agreed, invoices are due within 7 days of the invoice date.
5.3 For larger projects, we may issue interim or staged invoices based on progress.
5.4 The Client must not withhold payment of an undisputed invoice because of a separate minor defect or outstanding item.
5.5 If the Client believes an invoice is incorrect, they must notify us promptly and provide reasonable details of the dispute.
5.6 We reserve the right to suspend Works where undisputed payments are overdue, subject to any applicable legal requirements.
5.7 We may charge interest on overdue business-to-business payments where permitted by law, including under the Late Payment of
Commercial Debts legislation where applicable.
5.8 The Client remains responsible for reasonable costs incurred in recovering undisputed overdue sums where legally recoverable.
6. SCOPE OF WORKS
6.1 We will carry out the Works described in the Quotation with reasonable care and skill.
6.2 Only Works expressly included in the Quotation are included within the Contract.
6.3 Unless expressly stated, the following are excluded:
planning permission;
building regulations applications or fees;
structural engineer fees;
architect or surveyor fees;
specialist testing;
asbestos surveys or removal;
specialist electrical, gas or plumbing works;
drainage works;
landscaping;
decoration;
removal of hazardous materials;
specialist waste disposal; and
any other item specifically identified as excluded in the Quotation.
6.4 Where specialist subcontractors are required, we may appoint suitably qualified subcontractors to carry out those elements of the Works.
7. CLIENT'S RESPONSIBILITIES
7.1 The Client must provide us with reasonable access to the Site during agreed working hours.
7.2 The Client must provide accurate information relating to the property and disclose any known issues which may affect the Works.
7.3 The Client is responsible for obtaining any permissions which are expressly stated in the Contract as being the Client's responsibility.
7.4 The Client must ensure that the Site is reasonably safe and accessible.
7.5 The Client must remove or protect valuable, fragile or personal possessions from areas where the Works are being carried out.
7.6 We will take reasonable care, but we are not responsible for damage to items left in or immediately adjacent to the working area where such
damage could reasonably have been avoided by the Client removing or protecting the items.
7.7 If access to the Site is unavailable or restricted, the Company may charge reasonable additional costs arising from the resulting delay or
wasted attendance.
8. VARIATIONS AND ADDITIONAL WORK
8.1 Any change to the agreed Works may constitute a variation to the Contract.
8.2 Variations may include:
additions requested by the Client;
alterations to the design or specification;
changes to materials;
additional labour;
remedial work caused by previously concealed defects;
changes required by building control, engineers or other authorities;
Works made necessary by unforeseen site conditions; or
Works omitted from the original Quotation.
8.3 Where a variation is required, we will, where reasonably practicable, provide the Client with details of the additional Works, the associated cost and any expected impact on the timescale before the additional Works are undertaken.
8.4 The Client's approval of a variation should be obtained in writing, electronically or by another clear method before the additional Works commence, wherever reasonably practicable.
8.5 Where immediate additional Works are reasonably necessary to protect the Site, prevent further damage, address a health and safety issue or deal with an unforeseen condition, we may proceed without prior approval where obtaining approval would cause unreasonable delay. We will notify the Client of the circumstances and associated costs as soon as reasonably practicable.
8.6 Variations may affect the original completion date.
9. MATERIALS
9.1 We will use materials of the type and specification stated in the Quotation or otherwise reasonably suitable for the Works.
9.2 Where a particular make, model, finish or material is specified, we will endeavour to obtain it. If it becomes unavailable, we may propose a
reasonable alternative.
9.3 Natural materials, including timber, may contain variations in colour, grain, knots, texture and appearance. Such characteristics are not
normally defects.
9.4 Timber and other natural materials may expand, contract, move or change appearance due to changes in temperature and humidity.
9.5 Where the Client supplies materials, the Company is not responsible for defects, shortages, incompatibility or failure arising from those
materials.
9.6 We may refuse to use Client-supplied materials where, in our reasonable opinion, they are unsuitable, defective or unsafe.
10. EXISTING STRUCTURES AND HIDDEN CONDITIONS
10.1 Building and joinery work often involves existing structures which cannot be fully inspected before work begins.
10.2 We are not responsible for defects in existing construction which were not reasonably apparent before commencement.
10.3 If we discover concealed defects, inadequate construction, rot, damp, infestation, structural movement, defective services or other
unforeseen conditions, we will notify the Client where reasonably practicable.
10.4 Any additional work required as a result may be treated as a variation and charged accordingly.
11. TIMESCALES AND DELAYS
11.1 Any start date or completion date provided by the Company is an estimate unless expressly stated in writing to be a fixed date.
11.2 We will make reasonable efforts to meet agreed timescales.
11.3 We will not be responsible for delays caused by matters outside our reasonable control, including:
adverse weather;
illness or accidents;
shortages of materials;
supplier delays;
delays by subcontractors;
industrial disputes;
changes requested by the Client;
delayed decisions or approvals;
restricted access;
unforeseen site conditions;
building control or authority delays;
utility problems;
emergencies; or
other events beyond our reasonable control.
11.4 Where a delay occurs, the completion date may be extended by a reasonable period.
12. WORKING CONDITIONS
12.1 Normal working hours will be between 7.30am-6pm, unless otherwise agreed.
12.2 The Client acknowledges that building and joinery work can generate reasonable levels of noise, dust, vibration and disruption.
12.3 We will take reasonable measures to minimise disruption and protect areas adjacent to the Works.
12.4 We will not be responsible for minor cosmetic disturbance or unavoidable effects associated with construction where reasonable care has
been taken.
13. CLEANING AND WASTE
13.1 We will remove construction waste generated by us where this is included in the Quotation.
13.2 Unless otherwise agreed, the Client is responsible for the removal of personal belongings, furniture and items not forming part of the Works.
13.3 Additional waste disposal costs caused by hazardous, excessive or unexpected waste may be charged separately where permitted by the
Contract.
14. WORKMANSHIP AND GUARANTEE
14.1 We will carry out the Works with reasonable care and skill.
14.2 Where we provide a specific workmanship guarantee, the duration and terms will be stated in the Quotation or separate guarantee
document.
14.3 A workmanship guarantee does not cover:
fair wear and tear;
misuse or accidental damage;
alterations by others;
failure to maintain the Works;
defects in Client-supplied materials;
movement or deterioration of existing structures;
damage caused by water ingress or other external causes outside our control; or
normal characteristics of natural materials.
14.4 Any manufacturer's warranty relating to supplied products will be passed to the Client where applicable, subject to the manufacturer's terms.
15. INSPECTION AND DEFECTS
15.1 The Client should inspect the Works promptly following completion.
15.2 If the Client believes there is a defect or incomplete item, they should notify us in writing within a reasonable period and provide sufficient
details to allow us to investigate.
15.3 Where a genuine defect is attributable to our workmanship, we will have a reasonable opportunity to inspect and, where appropriate, rectify
the issue.
15.4 The Client must not instruct another contractor to carry out remedial work for which we may be responsible without first giving us a
reasonable opportunity to inspect and rectify the issue, except where immediate action is reasonably necessary to prevent further damage or
address an emergency.
16. CANCELLATION BY THE CLIENT
16.1 Where the Client is a consumer, statutory cancellation rights may apply depending on how and where the Contract was entered into and the
nature of the Works.
16.2 Nothing in these Terms & Conditions is intended to remove or restrict any statutory consumer rights.
16.3 Where the Client cancels the Contract after work has commenced, the Client may be responsible for payment for Works already completed,
materials ordered or supplied, and reasonable costs properly incurred, subject to applicable law.
16.4 Where bespoke, made-to-measure or specially manufactured goods have been ordered, cancellation rights may be affected by applicable
consumer legislation.
17. CANCELLATION OR TERMINATION BY THE COMPANY
17.1 We may suspend or terminate the Contract where:
the Client fails to make an undisputed payment when due;
the Client repeatedly prevents reasonable access to the Site;
the Site becomes unsafe;
the Client requests unlawful or unsafe Works;
the Client materially breaches the Contract; or
circumstances arise which make continuation of the Works unreasonable or impossible.
17.2 Where appropriate, we will provide reasonable notice and an opportunity for the Client to remedy the relevant issue.
17.3 Termination will not affect any rights or obligations which arose before termination.
18. TITLE TO MATERIALS
18.1 Where legally permitted, ownership of materials supplied by the Company will remain with the Company until the relevant invoice has been
paid in full.
18.2 Risk in materials incorporated into the property will be dealt with in accordance with applicable law and the circumstances of the Works.
19. DAMAGE TO EXISTING PROPERTY
19.1 We will take reasonable care to avoid damage to the Client's property.
19.2 We are not responsible for damage caused by pre-existing defects, structural weakness, hidden services or conditions which could not
reasonably have been identified before the Works.
19.3 Where we cause damage through our negligence or failure to exercise reasonable care, we will take appropriate steps to address the
damage, subject to our rights and obligations under applicable law.
20. LIABILITY
20.1 Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
20.2 Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent
misrepresentation, or any other liability which cannot legally be excluded or limited.
20.3 Subject to the above, we will not be responsible for indirect or consequential losses to the extent permitted by law.
20.4 Where the Client is a consumer, nothing in these Terms & Conditions affects the Client's statutory rights.
20.5 Where the Client is acting in the course of business, any agreed limitation of liability stated in the Quotation or Contract will apply subject to
applicable law.
21. SUBCONTRACTORS
21.1 We may use suitably qualified and competent subcontractors to carry out some or all of the Works.
21.2 We remain responsible for the Works we have contracted to provide, subject to these Terms & Conditions and applicable law.
22. HEALTH AND SAFETY
22.1 We will take reasonable steps to carry out the Works safely and in accordance with applicable health and safety requirements.
22.2 The Client must not interfere with equipment, tools, temporary works, barriers or safety arrangements.
22.3 Children, pets and unauthorised persons must be kept away from areas where construction work is taking place.
22.4 We reserve the right to stop work if we reasonably consider the Site to be unsafe.
23. PLANNING AND BUILDING REGULATIONS
23.1 Unless expressly included in the Quotation, obtaining planning permission, building regulation approval, structural calculations, party wall
agreements or other statutory approvals is the Client's responsibility.
23.2 Where the Company has agreed to assist with such matters, our responsibilities will be limited to those expressly stated in the Contract.
23.3 The Client remains responsible for providing accurate information and promptly notifying us of any requirements or restrictions affecting the
property.
24. PHOTOGRAPHS AND MARKETING
24.1 We may take photographs of the Works for our records, including before, during and after completion.
24.2 Photographs used for marketing purposes will be limited to the completed building, joinery, renovation, installation or other Works carried out by the Company and will not intentionally include identifiable individuals or personal belongings.
24.3 If the Client does not wish photographs of the completed Works to be used for marketing purposes, they should notify us in writing.
25. COMPLAINTS
25.1 We aim to resolve complaints promptly and fairly.
25.2 Any complaint should first be submitted to:
PA JOINERY & BUILDING SERVICES LIMITED
Email: enquiries@pajoineryandbuilding.co.uk
Telephone: 07539795330
25.3 We will investigate the complaint and, where appropriate, arrange an inspection or propose reasonable remedial action.
25.4 The Client should provide reasonable access for us to investigate any alleged defect.
26. DATA PROTECTION
26.1 We will process personal information in accordance with applicable UK data protection legislation.
26.2 Personal information will be used only for legitimate business purposes, including quotations, contracts, invoicing, communication, project
administration and legal or regulatory requirements.
26.3 Further information may be provided in our Privacy Policy.
27. INTELLECTUAL PROPERTY
27.1 Unless otherwise agreed, drawings, designs, specifications, photographs, documents and other materials produced by the Company remain
our property or the property of the relevant rights holder.
27.2 The Client may not reproduce or provide such materials to another contractor for use without our written permission, except where required
by law or otherwise agreed.
28. FORCE MAJEURE
28.1 We will not be liable for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control.
28.2 Such circumstances may include extreme weather, natural disasters, fire, flood, epidemic, pandemic, war, civil unrest, strikes, supply-chain
disruption, government action, utility failure or other circumstances outside our reasonable control.
28.3 We will notify the Client where reasonably practicable and will take reasonable steps to minimise the impact.
29. CONSUMER RIGHTS
29.1 Where the Client is a consumer, these Terms & Conditions are subject to applicable UK consumer protection legislation.
29.2 Nothing in these Terms & Conditions is intended to exclude, restrict or reduce any statutory rights which cannot lawfully be excluded.
29.3 Where the law gives the Client rights in relation to the quality, conformity or performance of the Works, those rights will continue to apply.
30. BUSINESS CUSTOMERS
Where the Client is acting in the course of business rather than as a consumer, additional commercial terms may apply and may be set out in the
Quotation, Contract or invoice.
31. DISPUTE RESOLUTION
31.1 If a dispute arises, both parties should first attempt to resolve it through good-faith communication.
31.2 The parties should provide relevant information and allow a reasonable opportunity for the other party to investigate and respond.
31.3 Where appropriate, the parties may agree to use mediation or another form of alternative dispute resolution.
31.4 Nothing in this clause prevents either party from exercising any legal rights available to them.
32. GOVERNING LAW AND JURISDICTION
32.1 These Terms & Conditions and the Contract are governed by the law of England and Wales, unless otherwise required by applicable law.
32.2 Subject to any mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from the Contract.
33. GENERAL
33.1 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
33.2 A failure or delay by either party to exercise a right does not constitute a waiver of that right.
33.3 Any amendment to the Contract should be agreed in writing where reasonably practicable.
33.4 These Terms & Conditions should be read together with the relevant Quotation, specification, drawings and agreed variations.
34. CLIENT ACCEPTANCE
By accepting our Quotation or instructing us to commence the Works, the Client confirms that they have had the opportunity to read and
understand these Terms & Conditions and agree that they form part of the Contract.